Terms of Use

By accessing or using OptiMap (“the Platform”), operated by OptiMap, you agree to these Terms of Use. If you do not agree, you must not use the Platform. You must be at least 18 years old and a qualified practitioner as described below.

OptiMap is intended solely for use by qualified health practitioners — including naturopaths, dietitians, wellness practitioners with appropriate qualifications to oversee supplemental prescription, functional medicine doctors, functional practitioners, and general practitioners — who hold current, valid registration and appropriate professional indemnity insurance. You are solely responsible for ensuring your use of OptiMap falls within your own scope of practice, professional registration, and applicable regulatory obligations.

OptiMap is a clinical-reasoning and decision-support tool that assists qualified practitioners in interpreting diagnostic data and formulating supplement protocols. OptiMap does not provide medical advice, does not diagnose, and is not a substitute for your professional clinical judgement.

OptiMap is a clinical decision-support software tool. OptiMap has been self-assessed as meeting the criteria for exemption from inclusion in the Australian Register of Therapeutic Goods under the Therapeutic Goods (Medical Devices) Regulations 2002 (CDSS Exempt). A qualified practitioner must independently review the basis of every output and must not rely on OptiMap alone.

OptiMap is not for use in medical emergencies, acute conditions, or the diagnosis of disease.

By accepting these Terms, you acknowledge and agree that you are solely and fully responsible for all clinical decisions, recommendations, prescriptions, and treatments made using OptiMap or based on its outputs. OptiMap’s recommendations are a support aid only. OptiMap accepts no liability for clinical outcomes, decisions, or any harm arising from the use of the Platform’s outputs. You must hold and maintain current professional indemnity insurance.

You are responsible for reporting any adverse reactions to supplements or treatments to the TGA in accordance with its requirements. An adverse reaction reporting resource is available within the Platform.

OptiMap is offered on subscription tiers (monthly or annual). Subscriptions automatically renew at the end of each billing period unless cancelled. You authorise OptiMap to charge your payment method on each renewal.

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period, and you retain full access until then.

After your access ends, your client data is retained for a further 28 days. If you reactivate within that window, your workspace is restored in full. At the end of the 28 days, your account and all associated client data are permanently deleted by an automated process and cannot be recovered.

An export of your client records is available before deletion. You are responsible for exporting and retaining any records you are required to keep under your own professional or legal obligations — including health-record retention requirements, which typically extend well beyond OptiMap’s retention period — before your access ends. We will notify you before deletion occurs. The export contains your client records — client details and history, your session and CRM notes, client-facing reports, and the protocols you have issued. It does not include OptiMap-generated practitioner interpretations or analysis decks, which are outputs of the Platform rather than your client records.

You retain ownership of all data you upload (including client records and diagnostic data). OptiMap does not use, sell, or repurpose your data for any purpose other than providing the Platform’s services to you. Your data is stored and processed in Australia in accordance with applicable Australian standards, other than the optional Google Calendar integration described in clause 10. The OptiMap platform, software, and underlying systems remain the intellectual property of OptiMap.

You must not misuse the Platform, attempt to circumvent its safeguards, use it outside your scope of practice, or use it for any unlawful purpose. You are responsible for maintaining the security of your account credentials and for all activity under your account.

OptiMap offers an optional integration with Google Calendar. Connecting it is entirely your choice, and OptiMap works without it.

If you connect it, OptiMap reads the times you are busy and the names of your calendars — it cannot see event titles, descriptions, locations, or attendees — and uses that to calculate your availability so that appointment times offered to your clients do not clash with your existing commitments. In addition, OptiMap creates an event in your primary calendar for each booked appointment. That event contains the client’s name and the appointment type. OptiMap can update and delete the events it creates (for example on a reschedule or cancellation), but it does not read, alter, or delete any other event in your calendar.

Because each event OptiMap creates carries the client’s name, you are responsible for who can see the calendar it is written to: a calendar you have shared with other people, or made public, would expose those client names to them.

You may disconnect at any time from within OptiMap. Disconnecting revokes OptiMap’s access, deletes the events OptiMap created for your future appointments, and deletes the calendar information it has stored. You may also revoke access from your Google Account security settings.

Your use of this integration is subject to Google’s own terms and privacy policy. How OptiMap handles calendar information is set out in our Privacy Policy.

Your use of OptiMap is also governed by our Privacy Policy, available at optimap.health/privacy, which forms part of these Terms.

To the maximum extent permitted by law, OptiMap excludes all liability arising from or in connection with your use of the Platform, including (without limitation) any liability for clinical decisions, recommendations, prescriptions, treatments, or outcomes, all of which are the sole responsibility of the practitioner as set out in clause 4.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded (“Non-Excludable Rights”). To the extent OptiMap is liable under any Non-Excludable Right and is permitted to limit that liability, its total liability is limited, at its option, to re-supplying the Platform services or refunding the fees paid by you for the Platform.

OptiMap is not liable for any indirect, incidental, consequential, special, or clinical-outcome-related loss or damage.

We may suspend or terminate your access for breach of these Terms. The data-deletion provisions in clause 7 apply on termination.

We may update these Terms from time to time. Continued use after changes constitutes acceptance.

These Terms are governed by the laws of Australia, and you submit to the jurisdiction of its courts.